Privacy Policy

Last updated: April 16, 2025

At PetHome, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Account credentials
  • Profile information
  • Payment details (processed securely through our payment processors)

Usage Data

We may also collect information on how the website is accessed and used. This usage data may include information such as your computer's IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Your Information

We may use the information we collect from you for various purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our services
  • To provide customer support
  • To gather analysis or valuable information to improve our services
  • To monitor the usage of our services
  • To detect, prevent, and address technical issues
  • To process transactions
  • To send you marketing and promotional communications

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to receive a copy of your personal data in a structured, machine-readable format
  • The right to withdraw consent at any time where we relied on your consent to process your personal information

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@pethome.com.